US Based Help Desk/Support
Dedicated support for uninterrupted system performance.
We have help desks located in Cincinnati Ohio, and Reno, Nevada to support clients in different time zones.
24/7 Emergency Technical Assistance
At VersaTrak, we’re committed to ensuring your monitoring system operates smoothly at all times. Our 24/7 technical support team is always on standby to assist you with system outages outside normal support hours. Whether it's troubleshooting, system setup, or urgent technical help, we're just a phone call or email away.
What we offer:
- System troubleshooting: We quickly identify and resolve any system or connectivity problems.
- Setup guidance: Step-by-step instructions to get your VersaTrak system up and running smoothly.
Expert Guidance and Training
Not only do we offer technical support, but we also provide expert guidance to help you maximize the value of your VersaTrak system. Our team of specialists can provide training for your staff, ensuring everyone knows how to use the system effectively, and help you stay up-to-date with the latest software upgrades.
What we provide:
- Personalized training: Customized sessions to suit your team's needs and workflow.
- Software walkthroughs: Learn the ins and outs of our interface for smoother day-to-day operations.
- Compliance guidance: Ensure your system meets all necessary regulatory requirements effortlessly.
*NEW
System Administrator Services
VersaTrak now offers outsourced “System Administrator Services”. We will manage the system configuration and monitor the system as new equipment and departments are added or removed to make sure everything is done correctly. With constant turnover of employees maintaining systems like VersaTrak can be a challenge for some accounts. We’re here to remove that burden.
Some of what’s included
- Daily system configuration, as need
- Complete Notification testing to make sure notifications are being delivered as intended, testing can be performed on demand or on scheduled intervals
- Assure best practices
- Consulting on system organization